Payment & Security

01. Available Payment Methods

Checkout displays the methods enabled for your transaction. Availability can depend on the destination, selected currency, and payment service. A payment logo seen elsewhere does not guarantee that the method is available for every order.

Complete the payment steps within the checkout or the payment provider's authorized flow. Only use an account or payment method you are entitled to use.

02. Review Before You Pay

Check the item, variant, quantity, delivery address, currency, discounts, taxes shown, shipping cost, and final total before submitting the purchase.

For ceramic sets, review the number of pieces included. For individually sold items, check that the selected quantity matches your intention. Photographs may include styling accessories that are not part of the order.

If a promotion is expected, make sure the discount has actually been applied. We cannot assume that an unsubmitted code was intended for a completed purchase.

03. Authorization & Order Status

Your provider may require a verification step or temporarily reserve funds during payment. A pending authorization is not always a completed charge, and a payment notification is not a dispatch notice.

If you are unsure whether the order went through, check for an order confirmation and contact us before making another purchase. Multiple attempts can create additional temporary holds or duplicate orders.

04. Declined or Interrupted Payments

Check that the billing information matches your payment account and that the provider permits the transaction. If a bank declines payment, the bank is usually best placed to explain the reason.

• Do not repeatedly retry an unexplained payment failure.
• Keep any order number or non-sensitive error message.
• Ask us to check the order status if funds appear to have been taken.
• Contact your payment provider about the release of an authorization hold.

05. Currency & Provider Fees

The currency identified at checkout is the currency to review when authorizing payment. Your bank may convert that amount to the currency of your account.

Exchange rates and international transaction fees are determined by your financial provider. A refund may have a different converted value if exchange rates change; contact your provider about its conversion and fee rules.

06. Protecting Your Payment Details

Enter payment credentials only within the intended checkout or your provider's verified payment interface. Keep your browser and device updated and avoid sharing your account access.

No online system can promise absolute security. If you suspect unauthorized activity, contact your bank or provider promptly and let us know if an xvzjq order is involved.

07. Refunds & Transaction Questions

Approved refunds are normally sent back through the original payment method. The timing shown in our Return & Refund Policy concerns our initiation of the refund; the provider controls when the credit becomes visible.

For a duplicate, incorrect, or unrecognized charge, email your order number, transaction date, amount, and a brief explanation. If sending a screenshot, conceal payment credentials and unrelated account information.

Contacting us does not prevent you from exercising any rights or dispute options available through your payment provider or applicable law.