Return & Refund Policy
At qelvoni™, we want every customer to feel confident when choosing artwork for their space. This policy explains our return and refund process clearly.
Return Eligibility
Customers may request a return within 30 days after receiving their order. To be eligible, products must be unused, undamaged and returned in their original condition with packaging materials included.
Return Process
Contact our customer support team and provide your order number and return request details.
Our team will review your request and provide return instructions when applicable.
After receiving and inspecting the returned item, we will process the approved refund.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Please provide your order information and relevant photos so our team can evaluate the situation and provide assistance.
Refund Information
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.
Contact Customer Support
For return or refund questions:
Email:
service@qevzurio.com
Phone:
0755-29928105